Case Studies

Masterclass takes EA’s skills to the next level Experienced executive assistant Timea frequently has to take minutes for meetings but had never done any formal training. Attracted to Sarah’s helpful and approachable manner, she undertook a minute-taking course which she says was informative and engaging and has made her working life easier. The challenge: A … Read more

Tailored training ensures consistency for healthcare organisation We provided tailored minute-taking training for 14 executive assistants and other staff from Health Direct, a government-funded provider of health information. As a result, Health Direct was able to ensure processes were uniform across the organisation, and staff were up-to-date on procedures for accurate minute-taking. The challenge: a need … Read more